PAYMENT & CONFIRMATION
A booking will not be confirmed until you have completed and signed the booking form and your deposit payment has been made.  When your booking has been confirmed and the deposit has been paid you.  When you have received written confirmation from ourselves this represents a contract

Booking Procedure
To reserve the property you must pay a deposit of 25% of the booking cost. Only after receipt of the deposit payment and correct completion of the Booking Form will your property request be confirmed. We will issue a Booking Confirmation once the deposit and Booking Form are received by us. You should check the details on the Booking Confirmation carefully and notify us of any errors or alterations needed within 10 days of receipt. It is important that you check the details on the Booking Confirmation since this document together with your completed Booking Form will form the basis of your contract with us. In cases of cancellation we accept no liability for travel costs incurred by you prior to issue of the Booking Confirmation.

Deposit Payment, Security Bond and Keys
For the use of the property at 17, Les Vallons,  Samoëns, we require a security bond of £400 or €600, to be made with the final balance payment.  This will be returned to you as long as there is no damage to the property or contents. The chalet will be checked during the cleaning, on the day of departure, if there is damage you will be notified by telephone on your return, or if there is nothing your bond will be sent back by return of post, this will take about 4 days.  Guests are advised to check all property and contents prior to their arrival and report any concerns immediately.

Keys for properties will only be given to you but failure to return keys will result in a €20 deduction from your security bond per set of keys. The key deposit will only be refunded upon safe return of the key(s).

Confirmation
Once we issue a Booking Confirmation a contract will exist between you, members of your party and us.

Balance and Payment
The balance of your invoice is due 8 weeks prior to your arrival date at the chalet. Late payments may incur a late payment charge of 2% of the invoice amount with a minimum £25 charge up to a maximum of £100 . Non-payment of any or all of the amount due to us will result in your booking being cancelled and all or any monies received forfeit and no refund will be made. An account will be considered for 'non-payment' when two reminders to pay have not been settled and in any case if the amount due remains outstanding within four weeks of arrival.  Payments can not be made by credit card.

Prices & Pricing Policy
Advertised prices are subject to change at our discretion. However, as soon as your booking is confirmed by us, we will not change the cost of your accommodation. Please be aware that we cannot guarantee the prices of any third party services you require and we cannot accept liability for any financial loss you may incur.

BOOKING ALTERATIONS AND CANCELLATIONS
If you, or any one of your party, needs to make changes to your holiday plans, please  telephone us immediately - if we can help, we will.  If this incurs additional costs they will be passed on to you.  You will be advised by email of any additional costs before they are charged by email.  In the event of cancellation, the following monies will be retained.  These figures are calculated from the date of written cancellation received by us and your date of arrival at the chalet.
   Up to 90 days all monies will be returned to the guest 
   Up to 60 days deposit will be retained
   Up to 30 days 50% of the cost will be charged
   Up to 14 days 100% of the cost will be charged

The damage bond will be refunded to you in full in the event of cancellation. 

In the very unlikely event that we have to alter your booking, we will endeavour to find you alternative accommodation or your payments will be refunded in full although no additional payments can be made.   The owner will not be held responsible for any costs that the client might have incurred  in booking the holiday - for example flight or taxi costs. We will only cancel your holiday payment is not received by the due dates or due to unforeseen circumstances or force majeur, i.e. war, natural disasters, acts of terror, etc.

INSURANCE
We insist that our guests do not book accommodation without adequate cover for the whole of your party.  Insurance must cover accidental personal injury, loss of personal property, cancellation of your holiday, medical, and unforeseen circumstances which may cancel or curtail any part of your stay.

LIABILITY OF THE GUEST
(i) We accept no liability for loss or damage, including personal injury or death, caused or suffered by negligent act(s) or omission(s) by you or your group whilst on the premises, either inside or outside. (ii) We accept no liability for loss or damage, including personal injury or death, caused or suffered under any circumstances whilst you are intoxicated through drink or drugs.  (iii) We will not accept liability for loss or damage to personal property whilst left outside your care or control or unattended in or on the premises. (iv) We accept no liability, including personal injury or death, caused or suffered whilst you engage in outdoor sports, activities or pursuits of any kind howsoever caused.

All guests should take responsibility for their own actions; they should respect neighbours and residents in the surrounding area to the chalet.  The property owner retains the right to terminate the contract and evict any guest or visitor immediately under the following circumstances: damage to property, antisocial behaviour, illegal activities, complaint by residents within the area and activities including excess noise that causes distress to others.  The owner shall not be liable for any costs incurred by the guest or their group in returning home following termination of contract.  No refund will be made by ourselves in this instance.

Your Obligations
(i) If you are making this booking on the behalf of any person other than (or including) yourself, you are expected to draw to the attention of all members of your party the content of this Agreement. (ii) For your safety and convenience you must adhere to all health & safety instructions in or on the premises. (iii) You must be aware that the property was built in the 1960's and is constructed in wood hence stair rails, doors, etc., may not be as robust as you may enjoy at home (iv) You must properly control, care for and supervise your children whilst in or on the premises.  (v) To limit risk of loss or injury you must exercise reasonable care whilst in or on the premises. (vi) It is a condition of booking with us that you have adequate insurance for the period of your visit and stay at the premises. Should you fail to be adequately insured, you agree to pay for damage caused to the premises or anything therein by you or your party. (vii) our chalet must be left in a tidy and reasonable state after your visit. Your booking fee includes a cleaning charge although we would ask that our guests leave the area in a tidy state - if we need to bring in additional cleaning help, we reserve the right to deduct a reasonable amount to a maximum of £50 from your security deposit for premises left in an unreasonable state.

LIABILITY OF THE OWNER
The property owner does not take any responsibility, however caused, for injury to guests on their premises or anywhere else during their stay.  Furthermore, the owner does not accept any responsibility for any activities which may be recommended or referred for guests.

COMPLAINTS
We take complaints very seriously, so if our guests feel at anytime that an excellent standard of cleanliness, or care is not being met, please view your concerns immediately.

All or any complaints regarding your booking with us must be sent to us in writing. All written complaints received will be dealt with according to substance of the claim and in any case a written response will be made to you within 28 days of receipt.
(i) Any complaints arising whilst at the accommodation must, where practicable, be advised to us at the time or shortly after the cause of complaint to allow us, if possible, to remedy the complaint.
(ii) Any complaint arising whilst at the accommodation not communicated to us during your stay, must be made in writing within fourteen days of leaving the accommodation. Any or all evidence supporting your claim must be included with your written complaint.
(iii) Failure to comply with the above may result in your complaint not being dealt with.

Written complaints should be addressed to Mrs A. Crabb at the address given below.

Breakages
Please inform us immediately if you have broken something, please do not try and replace it or mend it yourself. Please also inform us if an appliance is not working so we can arrange for it to be mended.  The sooner we can arrange for a maintenance expert, the sooner the problem is fixed.

Restrictions
The Chalet is a strictly no smoking property and you are not authorised to smoke in the chalet or on the balcony.  You may smoke in the garden but care should be taken with discarded cigarette ends.

We do not accept pets at the chalet without prior written consent by ourselves, copy of which should be made available to our agent(s).

Website Description and Literature Accuracy
Although every effort is made to ensure that all or any descriptions contained in our website, promotional material or adverts are accurate, although may change from time to time. We will correct any inaccurate information as soon as we learn of it, however, you may have seen the information prior to our correction. In cases such as these, we accept no liability for any disappointment or loss caused. We will provide accommodation as described on your Booking Confirmation and advise you of any errors or omissions in publicised media known to us at the time of booking. The information held on this website in relation to accommodation is solely for descriptive purposes. The photographs used on the website serve to provide a general impression of the accommodation and are not meant to be contractual in any way. Furniture, bedding and other fittings may have been changed, altered or removed and unless the change, alteration or removal significantly affects the enjoyment of the accommodation we will not accept liability for any claim you may consider you have against us.

Special Requests
Special requests must be indicated at the time of booking and in any case on the Booking Form. We reserve the right to refuse any booking we feel we may not be able to undertake due to special requests.

Suitability of Accommodation
It is the responsibility of you and any members of your party to exercise reasonable care when in the accommodation and to suitably supervise any or all children in your party at all times. Due to the nature of Alpine chalets we cannot eradicate all risks. We only accept responsibility for loss or damage caused including personal injury when we are directly responsible as a result of our negligence.

LEGAL TERMS
The law applicable to this Agreement is the Law of England and Wales. Your Statutory Rights under English Law are not affected by this Agreement.  Failure to comply with all or any of the terms specified within this document will render you liable for any loss or damage, including personal injury or death, caused or suffered and may invalidate any claim you consider you may have against us.  This Agreement does not create any third party rights or remedies other than those permitted by the applicable law and the Contracts (Rights of Third Parties) Act 1999. 

In this Agreement the singular includes the plural and vice versa, the masculine includes the feminine and vice versa.
‘You’ 'Your' 'Yours' means the person making the booking and any person in your party.
‘Us’ 'We' 'Our' means the property owner, Mrs Alison Crabb, or her agents.
‘Accommodation’ 'Premises' 'Property' means the dwelling or structure you will be staying at for the duration of your booking
‘Non-payment’ means the final balance remains outstanding two weeks after the due date.
‘Force majeure’ means any unforeseen event outside of our control and shall include, but is not limited to, flood, fire, riot, war, threat of war, strike, extreme weather or extreme economic difficulties.

To make your booking, please complete the Booking Form